Applications Programmer 4 - Client Services - FT Days - 40339-1A
This job posting is no longer active.
Updated: Sep 8, 2022
Location: Anaheim
Job Type:
Department: Client Services
Job Description:
UC Title: APPLICATIONS PROGR 4
Position Number: 40923592
Reports to: Business Sys Analyst Supv 2
Working Title: Applications Programmer 4
Cost Center: Client Services (428546)
Bargaining Unit: No Bargaining Unit
FLSA: Exempt
Date Created: 7/29/2022
Job Code: 000652
Hours: 40
Shift: Not Applicable
FTE: 1
Position Summary:
Incumbent serves as business analyst for IT Service Management (ITSM) projects and system administration of UCI Health's ServiceNow environment. Responsible for the implementation, support, maintenance, operations and upgrade of the ServiceNow solutions. Gathers requirements for ITSM projects, provides technical requirements to developers and acts as liaison between business process owners and developers. Provides day-to-day administration of ServiceNow access, groups and licensing; provides initial (Tier 1) support level for basic customer issues for ServiceNow users. Develops training materials and in-service sessions as necessary. Responsible for the delivery of end-to-end solutions within ServiceNow, including architecting technical implementations of IT and business processes, and coordinating those efforts with IT Management and UCI SN administrators.
Salary Range:
Annual Rate Minimum $87,200.00 Midpoint $125,400.00 Maximum $163,600.00
Required Qualifications:
Thorough understanding of Microsoft Active Directory
Ability to maintain a work pace appropriate to the workload
Must demonstrate customer service skills appropriate to the job
Excellent written and verbal communication skills in English
Proficiency in Microsoft Office software.
Demonstrated experience with project management
Minimum 5 years of ServiceNow System Administrator experience
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Bachelor’s degree in Computer Science and five years of relevant experience in IT Service Delivery, or a combination of education and experience.
Knowledge of IT Infrastructure Library (ITIL) framework.
Knowledge of Identity and Access Management (IAM) concepts.
Ability to gather business requirements and communicate with technical staff
Knowledge of Engineering and Project Management Life Cycles
Ability to effectively communicate both orally and in writing with clients, peers and management
Ability to skillfully react to a fluid and constantly changing work environment
Ability to generate roadmaps to include systems development life cycle (SDLP)
Ability to establish and maintain effective working relationships across IT and management staff
Ability to work under minimal supervision on projects including configurations, installation and maintenance
Preferred Qualifications:
Knowledge of University and medical center organizations, policies, procedures and forms
ServiceNow System Administrator certification or relevant experience (must be able to demonstrate and document expertise)
Experience with Allscripts and/or EPIC Electronic Medical Records (EMR) systems
Prior experience as a ServiceNow Administrator or similar responsibility
Conditions of Employment:
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:
- Background Check and Live Scan
- Legal Right to Work in the United States
- Vaccination Policies
- Smoking and Tobacco Policy
- Drug Free Environment
The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.
- California Child Abuse and Neglect Reporting Act
- E-Verify
- Pre-Placement Health Evaluation
Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php
Closing Statement:
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI’s Employee Experience Center (EEC) at [email protected] or at (949) 824-0500, Monday – Friday from 8:30 a.m. – 5:00 p.m.
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