Access Representative/Sr. Access Representative -SSIHI Clinic- FT Days - 41365-1A

This job posting is no longer active.

Updated: Sep 23, 2022
Location: Anaheim
Job Type:
Department: SSIHI Clinic

Job Description:
 
UC Title: ACCESS REPR
Position Number: 40928402
Reports to: Ambulatory Care Admin Supv 2
Working Title: Access Representative
Cost Center: SSIHI Clinic (427990)
Bargaining Unit: AFSCME
FLSA: Nonexempt
Date Created: 8/17/2022
Job Code: 009097
Hours: 40
Shift: Not Applicable
FTE: 1
 
 
Position Summary: 
Incumbent serves as first point of contact for patients in the ambulatory clinics. Enters patient data to the registration system and verifies insurance and/or third party coverage. Handles inbound and outbound calls to patients to effectively schedule, confirm, modify or cancel appointments as a result of operational changes or patient request. Performs general clerical and reception duties.
 
 
Salary Range: 
 
Hourly Rate  Minimum   $21.70                   Midpoint               $24.36                   Maximum $27.01
 
* This position can be hired as a Access Rep. or a Sr. Access Rep.
 
Required Qualifications:
Demonstrated experience using a computer, including data entry and retrieval
Demonstrated experience using office equipment such as a printer, copier, fax, scanner
Ability to establish and maintain effective working relationships across the Health System
Ability to maintain a work pace appropriate to the workload
Must demonstrate customer service skills appropriate to the job
Excellent written and verbal communication skills in English
One (1) year previous experience working in customer service/hospitality or equivalent
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
 
 
Preferred Qualifications:
Demonstrated knowledge of medical terminology
Demonstrated knowledge of insurance programs and/or government programs
Demonstrated experience working in registration, scheduling and/or authorization process
Demonstrated experience working with a patient registration software system
Bilingual skills in English and Spanish and/or Vietnamese
Experience working in a Call Center
Knowledge of University and medical center organizations, policies, procedures and forms
 
 
Conditions of Employment:
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:
  • Background Check and Live Scan
  • Legal Right to Work in the United States
  • Vaccination Policies
  • Smoking and Tobacco Policy
  • Drug Free Environment
The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.
  • California Child Abuse and Neglect Reporting Act
  • E-Verify
  • Pre-Placement Health Evaluation
Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php
Closing Statement:
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI’s Employee Experience Center (EEC) at [email protected] or at (949) 824-0500, Monday – Friday from 8:30 a.m. – 5:00 p.m.

 

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