Access/Senior Access Representative- Patient Access Center- P/T Variable Shift - 41796-1A

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Updated: Oct 11, 2022
Location: Anaheim
Job Type:
Department: Patient Access Center

This is a variable appointment position.  The employee will be scheduled 20 hours per week, but may be scheduled up to 40 hours per week as needed to meet the operational needs of the department.  This position can also be filled as an Access Representative if the individual has at least 6 months experience working in a customer service position plus 6 months in a call center setting OR 12 months experience working in a call center – the wage range for the Access Representative is $21.07 - $29.34.
 
UC Title: ACCESS/ ACCESS REPR SR
Position Number: 40322008
Reports to: Patient Access Services Mgr 3
Working Title: Access/ Senior Access Representative
Cost Center: Patient Access Center (428571)
Bargaining Unit: AFSCME
FLSA: Nonexempt
Date Created: 8/26/2022
Job Code: 009098
Hours: 20
Shift: Variable Shift
FTE: 0.5
 
 
Position Summary: 
The incumbent provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center. Serves as a preceptor for new staff.
 
 
Salary Range: 
 
Hourly Rate  Minimum   $21.07           Midpoint        $26.47               Maximum $29.34
 
  This position may be hire as an Access Req or SR Access Rep
 
Required Qualifications:
  
Demonstrated experience using a computer, including data entry and retrieval
Demonstrated experience using office equipment such as a printer, copier, fax, scanner
Demonstrated knowledge of medical terminology
Demonstrated knowledge of insurance programs and/or government programs
Ability to establish and maintain effective working relationships across the Health System
Ability to maintain a work pace appropriate to the workload
Must demonstrate customer service skills appropriate to the job
Excellent written and verbal communication skills in English
Minimum 6 months experience working in a customer service position plus 6 months in a call center setting OR 12 months experience working in a call center (Acces Rep)
Minimum 12 months experience working in a call center setting plus 12 months experience working in a medical office setting; OR 12 months experience working in a call center in a healthcare setting (SR Acces Rep)
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
 
 
Preferred Qualifications:
Demonstrated experience working with a patient registration software system
Bilingual skills in English and Spanish and/or Vietnamese
Knowledge of University and medical center organizations, policies, procedures and forms
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