Business/Tech Supp Analyst 2- Client Services- F/T Day Shift - 43115-1A

Updated: Sep 23, 2022
Location: Anaheim
Job Type:
Department: Client Services

UC Title: BUS TCHL SUPP ANL 2 TX
Position Number: 40349259
Reports to: Business/Tech Support Supv 2
Working Title: Business/Tech Supp Analyst 2
Cost Center: Client Services (428546)
Bargaining Unit: UPTE
FLSA: Nonexempt
Date Created: 12/07/2021
Job Code: 007359
Hours: 40
Shift: Day Shift
FTE: 1
 
 
Position Summary: 
Incumbent provides support for the organization's desktop computing environment, including installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. Incumbent also troubleshoots problem areas (in person, remotely with support tools, by telephone, or via e-mail) in a timely and accurate fashion, and provides end-user assistance where required. Incumbent is responsible for delivering the highest level of customer service and support to customers and provides occasional on-call\after hours support for all Medical Center locations, including offsite locations.
 
 
Salary Range: 
 
Hourly Rate  Minimum   $26.81           Midpoint       $34.97              Maximum $43.13
 
Required Qualifications:
  
Demonstrated technical ability to install, configure and maintain Windows, and Macintosh operating systems environment, including MS Office suite
If necessary, liaise with third-party support and PC equipment vendors.
Extensive knowledge TCP/IP protocols
Extensive understanding of Microsoft Outlook and PDA support
Knowledge of Active Directory and  Group Policies
Hands-on hardware troubleshooting experience.
Willing to be on-call support for IT issues
Understanding of DNS, DHCP, WINS, TCP/IP
Ability to establish and maintain effective working relationships across the Health System
Ability to maintain a work pace appropriate to the workload
Must demonstrate customer service skills appropriate to the job
Excellent written and verbal communication skills in English
Requires directly related experience as a desktop support technician and demonstrated skills at an advanced level
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system
Ability to problem solve independently on Desktop configurations
Willingness and ability to work occasional weekends and evenings
 
 
Preferred Qualifications:
Net+, A+, MCP, MCSE
Ability to document resolutions clearly within a ticket system and knowledgebase
Knowledge of University and medical center organizations, policies, procedures and forms
 
 
Conditions of Employment:
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:
  • Background Check and Live Scan
  • Legal Right to Work in the United States
  • Vaccination Policies
  • Smoking and Tobacco Policy
  • Drug Free Environment
The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.
  • California Child Abuse and Neglect Reporting Act
  • E-Verify
  • Pre-Placement Health Evaluation
Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php
Closing Statement:
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI’s Employee Experience Center (EEC) at [email protected] or at (949) 824-0500, Monday – Friday from 8:30 a.m. – 5:00 p.m.
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