Per Diem Assistant II- Patient Experience- Day Shift - 43223-1A

This job posting is no longer active.

Updated: Oct 19, 2022
Location: Orange
Job Type:
Department: Patient Experience

UC Title: BLANK AST 2 PD
Position Number: 40322933
Reports to: Manager, Guest Services
Working Title: Per Diem ____ Assistant II
Cost Center: Patient Experience (428670)
Bargaining Unit: Intl Brotherhood, Teamsters
FLSA: Nonexempt
Date Created: 11/10/2021
Job Code: 004730
Hours: As Needed
Shift: Day Shift
FTE: 0.25
 
 
Position Summary: 
The incumbent provides a wide range of services to ensure a safe, positive, welcoming, and helpful environment for patients, family members, and guests. Delivers a high level of customer service, creating a professional and positive first impression. Provides visitor tracking as requested.
 
 
Salary Range: 
 
Hourly Rate  Minimum   $24.70            Midpoint       $24.70              Maximum $24.70
 
Required Qualifications:
  
Experience with Word and Excel
Ability to establish and maintain effective working relationships across the Health System
Ability to maintain a work pace appropriate to the workload
Must demonstrate customer service skills appropriate to the job
Excellent written and verbal communication skills in English
Ability to make quick and sound decisions based on individual situations in order to meet customer needs
Must maintain a clean, well groomed, professional appearance at all times
Effectively responds to the emotional, distraught and/or difficult behavior of guests
Must be able to understand and apply behaviors that are sensitive to diversity of different cultures
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Must be willing to work flexible shifts, including occasional weekends, holidays and overtime as assigned
 
 
Preferred Qualifications:
Bilingual in English and Spanish
Prior experience working in a customer service position, preferably in a hospital or clinic setting
Knowledge of medical terminology
Knowledge of University and medical center organizations, policies, procedures and forms
 
 
Conditions of Employment:
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:
  • Background Check and Live Scan
  • Legal Right to Work in the United States
  • Vaccination Policies
  • Smoking and Tobacco Policy
  • Drug Free Environment
The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.
  • California Child Abuse and Neglect Reporting Act
  • E-Verify
  • Pre-Placement Health Evaluation
Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php
Closing Statement:
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI’s Employee Experience Center (EEC) at [email protected] or at (949) 824-0500, Monday – Friday from 8:30 a.m. – 5:00 p.m.
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