This job posting is no longer active.
Updated: Apr 19, 2023
Department: Cancer Center - Call Center
UC Title: ACCESS REPR SR
Position Number: 40324956
Reports to: Ambulatory Care Patient Supv 2
Working Title: Senior Access Representative
Cost Center: Cancer Center - Call Center (428767)
Bargaining Unit: AFSCME
Date Created: 6/21/2022
Job Code: 009098
Shift: Not Applicable
The incumbent provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center. Serves as a preceptor for new staff.
In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our:
Compensation practices (https://www.hr.uci.edu/partnership/totalrewards/compensation.php) and
Hourly Rate Minimum $23.60 Midpoint $26.47 Maximum $29.34
Demonstrated experience using a computer, including data entry and retrieval
Demonstrated experience using office equipment such as a printer, copier, fax, scanner
Demonstrated knowledge of medical terminology
Demonstrated knowledge of insurance programs and/or government programs
Ability to establish and maintain effective working relationships across the Health System
Ability to maintain a work pace appropriate to the workload
Must demonstrate customer service skills appropriate to the job
Excellent written and verbal communication skills in English
Minimum 6 months of experience working in a call center setting plus 12 months experience working in a healthcare setting or 12months experience working in a call center in a healthcare setting
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Demonstrated experience working with a patient registration software system
Bilingual skills in English and Spanish and/or Vietnamese
Knowledge of University and medical center organizations, policies, procedures and forms
Conditions of Employment:
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:
Background Check and Live Scan
Legal Right to Work in the United States
Smoking and Tobacco Policy
Drug Free Environment
The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI’s Employee Experience Center (EEC) at [email protected] or at (949) 824-0500, Monday – Friday from 8:30 a.m. – 5:00 p.m.