Commercial Collections Representative - Patient Financial Services - F/T HYBRID - 55206-1A

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Updated: Apr 26, 2024
Location: Anaheim
Job Type:
Department: HB Patient Financial Services

UC Title: PAT BILLER 3

Position Number: 40322316

Reports to: Denials/Internal Audit Manager

Working Title: Biller III

Cost Center: Patient Financial Services (428550)

Bargaining Unit: AFSCME

FLSA: Nonexempt

Date Created: 12/09/2021

Job Code: 004663

Hours: 40

Shift: Not Applicable

FTE: 1

Position Summary: 

The Biller III is responsible for the billing and collection of monies for hospital charges from a variety of payers. Performs patient accounting functions that may include payment posting and reconciliation. Reviews all accounts within assigned inventory and ensures the timely collection of those accounts. Uses computerized billing system to maintain accounts.

Total Compensation

In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our:

Compensation practices (https://www.hr.uci.edu/partnership/totalrewards/compensation.php) and

Benefits (https://careersucirvine.ttcportals.com/pages/benefits). 

Salary Range: 

Hourly Rate  Minimum   $26.71                  Midpoint              $29.96               Maximum $33.21

Core Organizational Functions:

ACCOUNTABILITY: Responsible for the achievements and success of UC Irvine Health. Follows through and meets commitments; accountable for own actions and supportive of colleagues; presents self in appearance and actions in a manner that conveys professionalism and pride in area of responsibility;  projects a positive presence and ensures that work related or personal frustrations are kept separate from patient care and professional activities; takes responsibility for problems and solutions;  follows existing policies and procedures.

INTEGRITY: Tells the truth and strives to earn the trust of those around us. Takes pride in their work, being honest and accountable in their words and actions; meets or exceeds department defined service expectations; makes the right decision in the best interest of UC Irvine Health.

INNOVATION: Seeks ideas and approaches that can change the way the world discovers, teaches and heals. Approaches work creatively and continuously looks for new and flexible ways to solve problems; encourages and implements ideas to improve safety, customer service and operational performance; works to create efficient and effective systems so that  time is not spent repeating and fixing problems; initiates and supports change.

SERVICE: Collaborates to effectively and compassionately serve our patients, each other and the community. Anticipates customer’s needs; maintains a calm, quiet, healing environment;  accepts assignments graciously and carries out duties with pride;  recognizes that every individual has an area of expertise and his/her contribution is valuable;  keeps patients, families, customers and team members informed about time, thanks the person for waiting, and apologizes for delays.

EXCELLENCE: Committed to achieving the highest level of excellence in patient care, discovery and education. Demonstrates pride; practices humility; embraces greatness;  encourages and praises others for work well done;  learns to grow developing self and others personally and professionally; is  accurate and strives for excellence; creates a positive and productive work climate.

Required Qualifications: 

Some positions in this series title may require bi-lingual skills to accommodate Spanish-speaking or other foreign language speaking customers

Demonstrated experience using computers and related programs and applications

Ability to establish and maintain effective working relationships across the Health System

Knowledge of revenue cycle processes gained from previous related work experience in a healthcare setting

Knowledge of a variety of non-governmental and governmental payers

Knowledge of CPT, HCPC and ICD billing codes, authorization requirements and related documentation

Good math skills to accurately perform a variety of calculations related to patient accounting

Good communication skills to effectively interact with payers, patients and their families and other staff in PFS or across the organization

Ability to resolve routine and non-routine errors independently

Ability to maintain a work pace appropriate to the workload

Must demonstrate customer service skills appropriate to the job

Effective data and numerical data entry skills

Excellent written and verbal communication skills in English

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties

Preferred Qualifications:

Bilingual skills in English and Spanish and/or Vietnamese

Knowledge of University and medical center organizations, policies, procedures and forms

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

·       Background Check and Live Scan

·       Legal Right to Work in the United States

·       Vaccination Policies

·       Smoking and Tobacco Policy

·       Drug Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

·       California Child Abuse and Neglect Reporting Act

·       E-Verify

·       Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI’s Employee Experience Center (EEC) at [email protected] or at (949) 824-0500, Monday – Friday from 8:30 a.m. – 5:00 p.m.