Concierge Patient Care Coordinator - 59337-1A
Updated: Sep 18, 2023
Location: Irvine-Campus
Job Type:
Department: Samueli Integrative Health
Assists patients in interpreting hospital policies, procedures, and services. Educates patients about their rights in accordance with state law. Works on all levels of patient issues, including the most sensitive and complex
In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.
- Bachelors’ degree and two years relevant experience, or an equivalent combination of education and experience
- Thorough knowledge of Patient Relations techniques and procedures. Applies knowledge to provide patient support and improve patient satisfaction. Strong skills to resolve patients' issues. Ability to produce high quality work and keep commitments.
- Productive in work volume, speed, quality and consistency. Proven ability to manage a project through to completion while performing a wide variety of tasks, adapting to changing priorities, deadlines and directions. Strong teaching skills.
- Ability to break down complex concepts / policies for communicating effectively with a broad patient population. Interpersonal skills to maintain professional relationships with peers, patients, multidisciplinary team members, and management. Develops trust, contributes skills that compliment others and supports Patient Relations efforts.
- Strong skills to evaluate issues and identify solutions within defined procedures and policies. Proven ability to address problems and suggest solutions through critical thinking process.
- Verbal and written and interpersonal communication skills to explain patient experience concepts and articulate reasoning behind own opinions. Active listening skills to understand varying opinions and receive feedback.
- Ability to perform all commonly applicable functions in word processing and spreadsheet software.
- Comprehensive knowledge of organization's Patient Relations application programs to teach others. Ability to handle confidential and sensitive information
- Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
- Knowledge of Patient Relations, medical center, and UC policies and processes. Thorough knowledge of relevant patients' rights federal, state and local laws and regulations to identify potential compliance risks, clinical and operational implications.
- Working knowledge of Electronic Medical Record functions and capabilities
- Strong teaching skills. Ability to break down complex concepts / policies for communicating effectively with a broad patient population. Strong skills to evaluate issues and identify solutions within defined procedures and policies.
- Proven ability to address problems and suggest solutions through critical thinking process.
Conditions of Employment:
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:
- Background Check and Live Scan
- Legal Right to work in the United States
- Vaccination Policies
- Smoking and Tobacco Policy
- Drug Free Environment
The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.
- California Child Abuse and Neglect Reporting Act
- E-Verify
- Pre-Placement Health Evaluation
Details of each policy may be reviewed by visiting the following page - https://hr.uci.edu/new-hire/conditions-of-employment.php
Closing Statement:
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500 or [email protected]
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