Sr Access Representative - Laguna Hills Oncology - FT Days - 14931-1A

Updated: Dec 28, 2021
Location: Laguna Hills
Job Type:
Department: Laguna Hills Oncology

Job Description:

 

UC Title:

ACCESS REPR

Reports to:

Ambulatory Care Admin Mgr 1

Cost Center:

Laguna Hills Oncology (427711)

FLSA:

Nonexempt

Job Code:

009098

Shift:

Not Applicable

 

 

Position Number:

40783140

Working Title:

Access Representative

Bargaining Unit:

AFSCME

Date Created:

1/22/2021

Hours:

40

FTE:

1

 

 

This position can also be filled as an Sr. Access Representative if the individual has a Minimum 12 months experience working in a call center setting plus 12 months experience working in a medical office setting; OR 12 months experience working in a call center in a healthcare setting

The wage range for the Sr. Access Representative is $22.91 - $28.49

Position Summary: 

The incumbent provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center.  Serves as a preceptor for new staff.

 

This position can be filled as an Access Rep or Sr Access Rep

Salary Range: 

 

Minimum

Midpoint

Maximum

Hourly Rate

$20.46

$22.96

$25.46

Required Qualifications:

 

 

  • Demonstrated experience using a computer, including data entry and retrieval

  • Demonstrated experience using office equipment such as a printer, copier, fax, scanner

  • Demonstrated knowledge of medical terminology

  • Demonstrated knowledge of insurance programs and/or government programs

  • Ability to establish and maintain effective working relationships across the Health System

  • Ability to maintain a work pace appropriate to the workload

  • Must demonstrate customer service skills appropriate to the job

  • Excellent written and verbal communication skills in English

  • Must possess the skill, knowledge and ability essential to the successful performance of assigned duties

     

     

    Preferred Qualifications:

  •   Demonstrated experience working with a patient registration software system

  •   Bilingual skills in English and Spanish and/or Vietnamese

  •   Knowledge of University and medical center organizations, policies, procedures and forms

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