LTD Access/Senior Access Representative- Patient Access Center- F/T Variable Shift (LIMITED APPOINTMENT) - 24947-1A

This job posting is no longer active.

Updated: Aug 13, 2022
Location: Orange
Job Type:
Department: Patient Access Center

The below  job opening is a limited appointment job posting with an expected duration of 6 months in time. 

 

Job Description:

 

UC Title: ACCESS /ACCESS REPR SR

Position Number: 40324867

Reports to: Patient Access Services Mgr 2

Working Title: LTD – Access/Sr Access Representative

Cost Center: Patient Access Center (428571)

Bargaining Unit: AFSCME

FLSA: Nonexempt

Date Created: 9/30/2021

Job Code: 009098

Hours: 40

Shift: Variable Shift

FTE: 1 (Limited Appointment)

 

Position Summary: 

The incumbent provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center. Serves as a preceptor for new staff

 

Salary Range: 

 

Hourly Rate  Minimum   $21.07                   Midpoint         $25.70                   Maximum $28.49

 

This position can be filled as an Access Rep or Sr Access Rep

 

Required Qualifications:

 

 

Demonstrated experience using a computer, including data entry and retrieval

Demonstrated experience using office equipment such as a printer, copier, fax, scanner

Demonstrated knowledge of medical terminology

Demonstrated knowledge of insurance programs and/or government programs

Ability to establish and maintain effective working relationships across the Health System

Ability to maintain a work pace appropriate to the workload

Must demonstrate customer service skills appropriate to the job

Excellent written and verbal communication skills in English

Minimum 6 months experience working in a customer service position pls 6 months in a call center setting; OR 12 months experience working in a call center (Access Rep)

Minimum 12 months experience working in a call center setting plus 12 months experience working in a medical office setting; OR 12 months experience working in a call center in a healthcare setting (SR Access Rep)

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties

 

Preferred Qualifications:

Demonstrated experience working with a patient registration software system

Bilingual skills in English and Spanish and/or Vietnamese

Knowledge of University and medical center organizations, policies, procedures and forms

 

Physical, Mental, & Environmental Demands

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

 

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