LTD – PAR, Coordination Spec- Patient Access Center- F/T Variable Shift (LIMITED APPOINTMENT) - 24958-1A

This job posting is no longer active.

Updated: Aug 6, 2022
Location: Orange
Job Type:
Department: Patient Access Center

The below  job opening is a limited appointment job posting with an expected duration of 6 months in time. 

Job Description:

UC Title: ACCESS REPR PRN

Position Number: 40848098

Reports to: Patient Access Services Mgr 1

Working Title: LTD – PAR, Coordination Spec

Cost Center: Patient Access Center (428571)

Bargaining Unit: AFSCME

FLSA: Nonexempt

Date Created: 9/30/2021

Job Code: 009099

Hours: 40

Shift: Variable Shift

FTE: 1 (Limited Appointment)

Position Summary: 

The incumbent provides high quality customer service to facilitate the framework for scheduling appointments effectively scheduling specialty referral appointments or to make appointment modifications as a result of operational changes. The incumbent works with management to obtain necessary approval(s), and makes changes to EPIC schedules/templates. The incumbent will create EPIC templates for new and established clinical faculty, ensuring that templates align with contractual obligations and established department policies. The incumbent will also possess responsibilities to work in tandem with the I.S. department when creating templates and specific changes to event types and other areas. Provides support as a liaison between Practice Managers, Physician leaders, Call Center staff and all clinical/non clinical areas within the Medical Center, while applying expert understanding of each clinic's unique scheduling requirements.

Salary Range: 

Hourly Rate  Minimum   $24.14                   Midpoint               $27.10                   Maximum $30.06

Required Qualifications:

Demonstrated experience using a computer, including data entry and retrieval

Demonstrated experience using office equipment such as a printer, copier, fax, scanner

Demonstrated knowledge of insurance programs and/or government programs

Ability to establish and maintain effective working relationships across the Health System

Ability to maintain a work pace appropriate to the workload

Must demonstrate customer service skills appropriate to the job

Excellent written and verbal communication skills in English

Minimum 1 year experience working in a customer service position with high utilization and reliance upon an electronic medical scheduling system (Quest, Epic, etc.)

Minimum 1 year experience scheduling patient appointments for multiple medical specialty clinics

Experience with MS Excel

Ability to work independently with minimal supervision and direction

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties

Preferred Qualifications:

Demonstrated knowledge of medical terminology

Previous experience utilizing Quest in a call center environment

Minimum 6 months experience working at UCI Medical Center’s Call Center

Bilingual skills in English and Spanish and/or Vietnamese

Knowledge of University and medical center organizations, policies, procedures and forms

Physical, Mental, & Environmental Demands

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.