Dispatch Coordinator - 29848-1A

Updated: Jan 15, 2022
Location: UC Irvine Campus
Job Type:
Department: Student Government & Media

Job Opening ID: 29848
Reports To: General Manager of Anteater Express
Working Title: Dispatch Coordinator
Department: Student Government & Media
Bargaining Unit: CX
FLSA: Non-Exempt
Payroll Job Code: 004722
Job Location: UCI Campus- Irvine
Percent of Time: 100%
Work Schedule: Various
Employee Class: Career
 
Position Summary:
 
The Division of Student Affairs is committed to developing the whole student by ensuring your life outside of the classroom complements your academic endeavors. This means providing enriching opportunities that affirm your experiences. Our efforts are guided by student learning outcomes within the following domains: • Civic & Community Engagement • Leadership Development • Diversity & Global Consciousness • Professional & Administrative Skills • Personal Responsibility The UCI campus is an exciting and dynamic place where you will engage in experiences that will be inspirational, life changing, and may also challenge your current thinking.
 
The Dispatch Coordinator will assist the General Manager of Anteater Express in dispatching and various shuttle operations. Monitor operator performance and provide updates regarding safety issues and operational concerns. Act as a communication conduit and support provider for Anteater Express. This position will also be responsible for ensuring that all commercial vehicles in operation are in compliance with state and federal standards. Work hours are as follows: A. Tuesday – Friday (6:30 am – 3:30 pm), Saturday (8:00 am – 5:00 pm) B. Tuesday – Saturday (3:00 pm – 12:00 am)
 
Compensation Range:
 
$24.66 - $29.62
 
Department Website:
 
Required:
 
Bachelor’s degree or equivalent combination of education and/or experience.
Must possess a Commercial Driver License (Class B) with passenger endorsement and air brakes certification.
Must have at least THREE years of experience operating a commercial vehicle. Must have at least TWO years of experience as either a field operations or a dispatcher for a transit agency. Must have at least TWO years of experience as a field operations supervisor for a transit agency.
Knowledge of mechanical systems of heavy duty vehicles. Strong interpersonal skills to coordinate with students, campus departments, and off campus representatives. Ability to clearly articulate policies and procedures to student staff. Ability to analyze statistical data.
Ability to supervise and direct casual student employees. Ability to work independently and demonstrate good judgment. Excellent organizational skills and ability to meet deadlines and commitments.
Excellent motivational skills that assist students in maintaining a high level of professionalism. Knowledge of computer operation and proficient in Microsoft Office including Word and Excel.
Ability to address customer complaints. Excellent written communications.
Ability to multitask in all types of scenarios. Ability to create work schedules.
Skill to effectively communicate and provide customer service to diverse groups of people both in person and on the telephone.
 
Preferred:
 
Demonstrated marketing skills including website features, videos and/or other training aids. Ability to develop and implement customer service programs in a service environment. Working knowledge of University of California policies and procedures.
 
Special Conditions Required:
 
This position is subject to a background check as defined by UC Irvine policy and procedure. In addition, applicant must pass a pre-employment drug test and be in the random drug and alcohol testing pool. The applicant must possess a Commercial Driver License (Class B) with passenger endorsement and air brakes certification. The applicant must also meet the following requirements: at least THREE years of experience as a driver of Class B vehicles with air brakes, a driving record with no chargeable work accidents within the past three years, and at least TWO years’ experience as a dispatcher and field operations supervisor for a transit agency.

 
Final candidate subject to background check. As a federal contractor, UC Irvine is required to use E-Verify to confirm the work status of individuals assigned to perform substantial work under certain federal contracts/subcontracts.

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500.
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