Summer Session IT Manager - Applications  - 36056-1A

The Summer Session IT Manager - Applications and Leader works autonomously, cultivates a fun and energetic Scrum team, fosters continuous improvement, inspires learning and growing through staff development, guides a team through the Software Development Lifecycle (SDLC), supports OIT’s culture and values, and promotes an engaging team.  Our leadership team collaborates with individuals in various roles including our own OIT leadership, business leadership, project managers, business systems analysists, application developers, and quality assurance.  ESMS IT Managers partner with business offices and take pride in making customers’ day-to-day easier through technology, supporting student facing systems, helping the business grow and achieve their strategic goals, and enhancing and supporting our wide technology stack of home-grown and vendor products.  Our leadership enjoys furthering the campus’ pursuit in enhancing diversity, equity, inclusion, and belonging, following OIT’s values of trust, transparency, respect, and inclusiveness.

About you:

• You’re a passionate and talented technologist, with your own unique background in software applications, looking for an enriching environment to build your leadership skills.
• You’re an engaging self-aware leader who’s enthusiastic about and adept at cultivating team culture and increasing engagement levels.  You empower others to do their best and take accountability.
• You are strategic and politically savvy, leading with empathy and psychological safety, you easily navigate individuals with diverse backgrounds and sitting at various levels of the organization.
• You bring innovation to your new team and colleagues, successfully providing solutions that alter the status quo.  You’re eager to deliver solutions aligning with the strategic technology-driven advancement of the university. 
• You follow through with your ideas, enabling team maturity and improving ways of working, resulting in positive customer experiences and efficient/effective solutions for the campus community. 
• You are skilled at all steps of the SDLC, able to navigate technical aspects of architectures, reporting, integrations, design, and implementation of quality software.  Your software systems experience enables you to reduce risk to our systems, address technical debt, navigate information security, and remediate vulnerabilities. 
• You are highly analytical, with a keen ability to understand business processes and examine data. 

Compensation Range:  Commensurate with Experience

Department Website:  https://www.oit.uci.edu/

Required:

• Typically 3-5 years of experience managing an Information Technology organization.
• Bachelor's degree in related area and / or equivalent experience / training with an emphasis in computer science, data processing, computer information systems, or in a related field.
• Adhere to, promote and champion OIT’s cultural values: Collaboration, Respect, Trust, Transparency, Quality, Inclusiveness, Customer Centricity, and Learning and Growth Excellent written and verbal communication and interpersonal skills with the demonstrated ability to work with both technical and non-technical personnel at various levels in the organization.
• Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
• Ability to coach and engage subordinates on proper communication style and diplomacy.
• Demonstrated skill in managing technical staff and working with non-technical business community.
• Skilled at building and maintaining a high performing, developed and engaged team.
• Adeptly uses skills such as critical thinking, persuasion, negotiation, conflict resolution, and mentoring.
• Skilled at leading and managing activities to maintain, enhance, adapt, integrate, and modify existing programs or vendor-supplied products for use within a complex technical environment.
• Experienced in leading change management activities and managing their impact across the unit, department and dependent organizations.
• Experience providing and managing operational support for a complex and mission critical business systems including system/process/job monitoring, data validation, incident detection and management, root cause analysis, etc.
• Experience analyzing and recommending buy vs. build solutions to meet business needs and objectives.
• Experience researching, evaluating, acquiring, configuring, implementing and operating vendor or community source systems and related interfaces to other systems.
• Experience using and leveraging Jira, ServiceNow or other work, ticketing, incident management system.
• Strong knowledge and understanding of service delivery principles.
• Experience developing and monitoring SLAs and OLAs.
• Strong organizational and project management skills; skilled at working independently and keeping track of a large number of on-going problems, requests and projects; experiencing leading projects using OIT and industry standard project management processes, principles and techniques.
• Ability to plan, conduct and coordinated multiple, simultaneous projects. Experience architecting, implementing, supporting and managing complex and mission critical business applications, systems, databases, integrations, data-feeds and reports in a complex and distributed environment.
• Thorough understanding of web services (RESTful and/or SOAP), knowledge of Service-Oriented Architecture and experience with API development tools such as Postman, Curl, Aglio API Blueprint or Drakov.
• Detailed and practical knowledge of relational data design and modeling, SQL programming and relational database management systems such as Microsoft SQL Server, Oracle or MySQL.
• Understanding of UNIX, Linux, and Windows operating systems.
• Experience providing operational support including scheduling, monitoring, issue resolution, execution and troubleshooting applications, jobs, processes, data feeds, etc.

Preferred:

• Detailed and practical knowledge of developing business applications using Java and Java frameworks.
• Knowledge of university administrative business processes, especially those pertaining to student enrollment, financial services, payment taking, and student financial aid.