Business/Tech Supp Analyst 3 -Client Services - FT Days - 38028-1A

Updated: Jun 22, 2022
Location: Orange
Job Type:
Department: Client Services

Job Description:
 
UC Title: BUS TCHL SUPP ANL 3 TX
Position Number: 40323869
Reports to: IS Manager 2
Working Title: Business/Tech Supp Analyst 3
Cost Center: Client Services (428546)
Bargaining Unit: UPTE
FLSA: Exempt
Date Created: 6/16/2022
Job Code: 007358
Hours: 40
Shift: Not Applicable
FTE: 1
 
 
Position Summary: 
The incumbent provides support for and maintenance of the Desktop environment for HAIS to ensure optimal workstation performance.  Serves as a technical and administrative lead to ensure an effective and timely response to requests for service and incident resolution.
 
 
Salary Range:
 
Annual Rate  Minimum  $69,175.44                           Midpoint               $94,795.20                           Maximum             $120,414.96
 
Required Qualifications:
Demonstrated technical ability to install, configure and maintain Windows, and Macintosh operating systems environment, including MS Office suite
Extensive knowledge TCP/IP protocols
Must be able to work evenings, weekends, holidays, and on-call on a rotational basis
Ability to establish and maintain effective working relationships across the Health System
Ability to maintain a work pace appropriate to the workload
Must demonstrate customer service skills appropriate to the job
Excellent written and verbal communication skills in English
Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system
Understanding of Remote Access Solutions
Demonstrated experience with system design, implementation and support of Microsoft Windows
Demonstrated experience providing technical support in a network environment
Minimum 3 years demonstrated experience working as a desktop support technician, including hands on hardware troubleshooting
Thorough understanding of DNS, DHCP, WINS, TCP/IP
Extensive understanding of Microsoft Outlook
Extensive understanding of wireless device technology and support
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
 
 
Preferred Qualifications:
Net+, A+, MCP, MCSE
Bachelor’s degree in computer science
Previous experience providing technical support for any of the following Microsoft programs: Windows Server, Active Directory, Group Policies, Exchange Server, SharePoint, Windows Desktop Operating Systems, and/or Microsoft Office Suite
Knowledge of any of the following applications:  Network Management, VMware Virtualization, Remote Access Solutions, Citrix Presentation Server, Symantec Ghost, and/or Virus Protection software
Previous experience serving as a project lead or manager
Knowledge of University and medical center organizations, policies, procedures and forms
 
 
Conditions of Employment:
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:
  • Background Check and Live Scan
  • Legal Right to Work in the United States
  • Vaccination Policies
  • Smoking and Tobacco Policy
  • Drug Free Environment
The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.
  • California Child Abuse and Neglect Reporting Act
  • E-Verify
  • Pre-Placement Health Evaluation
Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php
Closing Statement:
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI’s Employee Experience Center (EEC) at [email protected] or at (949) 824-0500, Monday – Friday from 8:30 a.m. – 5:00 p.m.

 

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